Security

KEEPING YOUR INFORMATION SAFE & SECURE

Keeping your personal and financial information is a high priority at Sherwood Community Bank. Whether you’re shopping online, using our mobile app or paying for gas at the pump, we want to help you feel safe and secure.

We recommend you keeping a close eye on your account by using our mobile app or online banking to check current activity. Also, be sure to view your monthly bank statement. If you notice any suspicious or fraudulent transactions, contact your local Sherwood Community Bank branch immediately.

ONLINE SECURITY

Sherwood Community Bank has taken several steps to ensure your online banking experience is safe and secure. We adhere to the federal standards of MFA(Multi Factor Authentication). Also, along with installing secure firewalls, data is encrypted and transmitted using SSL(Secure Socket Layer) technology.

MOBILE APP SECURITY

Smart phones and devices hold a lot of personal information. It’s important to take steps ensuring that information stays protected and doesn’t get into the wrong hands. Always remember to log out of the session when you are finished. A few other things you can do:

• Create a strong password.
  
• Enable the password function on your device.
  
• Never disclose any personal information via text.
  
• Don’t save Text Banking messages.
  

DEBIT CARD SECURITY

Fraudsters are always looking for new ways to steal personal and banking information. To help keep that information protected, Sherwood Community Bank partners with Shazam in using FALCON software.  FALCON is a fraud prevention software that helps identify and reduce fraud risk by detecting potentially fraudulent transactions. FALCON scores transactions based on transaction date and the cardholder’s profile factors. A Shazam Fraud Specialist will call you if any suspicious activity is detected on your account. They will identify themselves as Shazam, calling on behalf of Sherwood Community Bank. If they are unable to reach you, a message will be left with their contact information. They will never ask for any personal information like account numbers, social security number or PIN/passwords.

In addition to the steps Sherwood Community Bank takes to protect your information, you can help fight fraud by taking the following steps.

• NEVER give your PIN to anyone.
  
• Always protect your card and keep it in a safe place.
  
• Be cautious in giving your card information online or over the phone.
  
• Report lost or stolen debit cards immediately.
  
• Contact your local branch immediately if you notice suspicious activity.
  

TIPS & RESOURCES

Identity theft and fraudulent activity are an on-going problem. Sherwood Community Bank works hard to protect your information. We want to educate our customers on ways they can help protect themselves. Below are some security tips and links to resources and education material that we hope you find helpful.

• Create a strong password. Use a combination of letters, numbers and special characters. Do not use an easily guessed password (birthday, maiden name, last four numbers of SSN).
  
• Never download files or click on links from unsolicited emails.
  
• Beware of phishing emails. Phishing is the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords or credit card numbers. 
  
• Use anti-spyware to protect your personal computer.
  
• Be aware of websites and apps that offer “too good to be true” deals.
  
• Shred financial documents, receipts or any other documents that contain personal information.
  
• Review and reconcile your monthly bank statements.
  
• Open an Online NetTeller account to view current activity.
  
• Check your credit report.
  
• Immediately contact your local branch if you suspect any fraudulent activity on your account.